Refund Policy
We stand behind our platform with a comprehensive 30-day money-back guarantee
Last updated: March 15, 2024
30-Day Money-Back Guarantee
We're confident that Regulatory AI will transform your AI governance process. If you're not completely satisfied with our platform within 30 days of your subscription start date, we'll provide a full refund, no questions asked.
What's Covered
- ✅ Monthly subscription fees
- ✅ Annual subscription fees (prorated)
- ✅ Professional plan (€249/month)
- ✅ Enterprise plan (€499/month)
- ✅ Setup and onboarding fees
- ✅ Training session fees
- ✅ Custom integration costs
- ✅ Additional user licenses
How to Request a Refund
- Contact our support team at support@regulatory-ai.com within 30 days of your subscription start date
- Include your account details and subscription information in your request
- We'll process your refund within 5-7 business days to your original payment method
- You'll receive confirmation once the refund has been initiated
Refund Processing
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Refunded to original card |
| Bank Transfer | 7-10 business days | May require banking details |
| PayPal | 3-5 business days | Instant notification |
Data Retention
📊 Your Assessment Data
Even after a refund, you retain access to all assessment reports and compliance documentation generated during your subscription period. We believe in the value of the work you've completed.
Exceptions
Our refund policy covers standard subscription fees. The following are not eligible for refunds:
- Custom consulting engagements beyond 30 days
- Third-party software licenses or integrations
- Subscriptions older than 30 days from start date
- Refunds requested due to violation of terms of service
Contact Information
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